Refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

A restocking fee of up to 20% may apply. This is to cover freight, platform and payment fees and admin costs involved with accepting returns. 

Refunds will not be offered if the buyer simply changes their mind, or if the item is 'not what you expected'

If we cannot supply the correct part the item must be returned in SALEABLE condition ie: original undamaged packaging with postage prepaid, special order items aren’t returnable

Please do not write on the boxes or the parts.

For warranty items our policy is to replace or repair and not refund (when possible). All items must be returned to us for full assessment before a decision can be made.
Refunds will not be offered after the item has been used or damaged.

Original postage charges are non-refundable. Buyer is to prepaid freight on returned goods

NZAD strives for 100% customer satisfaction however in the unlikely event that the part we send you is incorrect we reserve the right to attempt to supply the correct parts before issuing a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds or returns will not be offered after the item has been used or damaged.

Several types of goods are exempt from being returned. Electrical components such as Sensors, Coils and all Ignition components. This is because some people fit new parts to try diagnose issues and as a customer you wouldn’t want a part that has already been fitted.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer unless specifically instructed to do so.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30  days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nzad.co.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@nzad.co.nz and send your item to: 2/22 Moselle Ave Henderson Auckland Auckland NZ 0610.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 28D Moselle Ave Henderson Auckland Auckland NZ 0610

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Consumer Guarantees Act:
We take our Consumer Guarantees Act responsibilities seriously and do our best to provide service that goes above and beyond the Act's requirements.

Privacy
We respect privacy and confidentiality. Personal details you provide are appropriately treated. We are aware of our obligations and the trust you place in us. Your details will never be provided to a third party

Disclaimer
As New Zealand Automotive Distributors has no control over the end use or the proper fitting of the products purchased - New Zealand Automotive Distributors cannot be held responsible for any defects caused by improper fitting or incorrect use.